If you are not completely satisfied with your purchase you may return all unworn, undamaged items within 14 days of the order date. Please make sure that you have carefully reviewed your order before finalising your purchase.
VSMINE RETURNS, P.O. Box 65046, London, N5 9DR United Kingdom.
To download a returns form simply click here.
Please note the returns form must be completed and attached with your return, in order to be eligible for a refund.
Items must be returned to us within 14 days and with the returns form completed. While we cover the shipping cost for some orders, the return shipping charges remain the responsibility of the customer.
You can send the return parcel back via any shipping service however, we recommend that you use a tracked service as VSMINE is not liable for any parcels lost in transit.
To be eligible for a refund items must be returned to us unused, unwashed with all labels still attached and with the original packaging. We cannot accept returns if any of these tags have been removed and the original packaging has been discarded.
Returns can take up to 5 working days to be processed from the date of receipt. However please note that during busy periods this may take longer.
Once approved, a refund will be issued back to the original payment method and can take 5-10 working days, depending on your payment method issuer.
Returns that do not meet our policy will not be eligible for a refund and will be sent back to the customer.
Unfortunately, we do not currently offer exchanges, if you would like a different size please send the item back for a full refund (following the procedure above) and re-order the replacement online.
Any item/s returned outside of the 14-day returns policy, will not be accepted for a refund.